We can only process claims for account holders with their signature allowing us the authority to search for PPI in their name. If you cannot obtain the second customer signature please let us know to remove the second customer from your claim. You can update this in the "My Details" section of your claims tracker.
It can be worth checking in your sole name, some of the lenders will investigate and if there’s an offer, they will pay the customer 50% of the refund (The other 50% will go to the other account holder if they then put in a claim). In some cases lenders are more difficult, and will refuse to investigate without both signatures.
Nationwide second account holder signature request:
If Nationwide has requested the signature for the second account holder concerning an ongoing complaint into the mis-sale of PPI. They have identified that the account in question is a joint account. Therefore, due to data protection issues, they are unable to correspond directly with us regarding this complaint until they have received a signed letter of authority, containing the signatures of both account holders.
If you are able to obtain the signature of the joint account holder, please let us know their full name, date of birth, previous name(s), and current address, so that we can generate a new letter of authority.
However, if you are unable to obtain the signature, Nationwide will still continue to review the complaint in accordance with their internal complaints procedure, but will send all updates concerning the claim directly to you. In this instance, when you receive correspondence from Nationwide, please could you forward a copy to firstname.lastname@example.org, or to our freepost address:
Floor 13, Tower House