Financial companies must keep records of all their customer’s transactions and dealings for the past 6 years. If your credit was paid-off more than 6 years ago your lender might not have any records to send us. Having said that we have made successful claims on loans taken out as long as 20 years ago. If you’re still paying off an old agreement or paid it off within the last 6 years, we stand a good chance of obtaining the information we need to be able to make a claim.I'm afraid that due to the impending deadline, we are no longer taking on new customers.
To start a new claim with a lender please contact the lender directly or visit the FCA website for help and support, web site address is below
We apologies for any inconvenience this may cause you